Live Peace 24/7 Seniors Home Care Corp.

Livepeace 24/7 seniors home care corp logo
6044421746

Privacy Policy Effective date: May 2, 2026 | Last updated: May 2, 2026

This Privacy Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA)
and the British Columbia Personal Information Protection Act (BC PIPA).
It applies to all personal information collected by Live Peace 24/7 Seniors Home Care Corp.
through our website, phone, forms, and in-home care services.

1. Who We Are

Live Peace 24/7 Seniors Home Care Corp. (“LivePeace,” “we,” “us,” or “our”) is a British Columbia-registered private home care company providing in-home senior care services across Greater Vancouver and British Columbia. Our registered address is 775 E 49th Avenue, Vancouver, BC V5W 0E3.

We are the data controller for all personal information collected through this website and through our care services. Questions about this policy should be directed to our Privacy Officer at the contact details in Section 12.

2. What Information We Collect

We collect two categories of personal information:

  1. Information you provide to us directly:
  • Your name, phone number, and email address when you submit a contact or assessment request form
  • The name, age, and care needs of the senior you are enquiring about
  • Your address or general location for service availability checks
  • Any medical, mobility, or cognitive information you voluntarily share during a care consultation
  • Payment information processed through our secure payment system
  1. Information collected automatically:
  • Browser type, operating system, and device type
  • Pages visited, time on site, and referral source (via Google Analytics)
  • IP address (anonymised where possible)
  • Cookie identifiers (see Section 6)

You can browse our website without providing any personal information. No personal information is required to access general information about our services

4. Your Personal Health Information

Because we provide home care services, we may collect and handle personal health information (“PHI”) relating to your loved one’s medical conditions, diagnoses, care needs, and health history. This information is treated with the highest level of care and confidentiality.

Important: Canadian law, not US law, governs our privacy practices.

Live Peace 24/7 operates exclusively in British Columbia, Canada. Our privacy obligations are governed by PIPEDA (federal) and BC PIPA (provincial). We are not subject to the US Health Insurance Portability and Accountability Act (HIPAA). All personal health information collected by LivePeace is handled in accordance with Canadian law.

Your loved one’s PHI is used solely to plan and deliver their care. It is shared only with caregivers directly involved in their care, and with healthcare professionals at your explicit request or with your consent.

We retain personal health information only for as long as required to deliver care and to meet our legal obligations under British Columbia healthcare regulations.

5. How We Share Your Information

LivePeace does not sell, rent, or trade your personal information to any third party. Ever.

We may share your information in the following limited circumstances:

  • With caregivers and support staff employed or contracted by LivePeace, strictly on a need-to-know basis to deliver care
  • With your family members or legal representatives, as authorised by you
  • With healthcare professionals or your GP, at your request or with your explicit consent
  • With our trusted technology service providers (listed in Section 7) who process data on our behalf under strict confidentiality agreements
  • Where required by law — for example, in response to a valid court order or government authority request

Any third parties who process data on our behalf are bound by data processing agreements and may not use your information for their own purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and to understand how visitors use our site.

Types of cookies we use:

  • Essential cookies — required for the website to function (forms, navigation). These cannot be disabled.
  • Analytics cookies — used by Google Analytics to track page views, session duration, and traffic sources. Data is aggregated and anonymised.
  • Advertising cookies — used by Google Ads to measure ad performance and conversion tracking (call clicks, form submissions). This supports the ad campaigns described in our services strategy.
  • Functionality cookies — remember your preferences and settings across visits.

You can manage or disable cookies at any time through your browser settings. Disabling analytics or advertising cookies will not affect your ability to use our website or enquire about our services.

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

7. Third-Party Services We Use

We use the following third-party tools and platforms that may process your personal data. Each is bound by its own privacy policy and our data processing agreement:

Service

Purpose

Data processed

Privacy policy

Google Analytics

Website usage analytics

Anonymised browsing data

policies.google.com/privacy

Google Ads / Tag Manager

Ad performance & conversion tracking

Click events, form submissions, call tracking

policies.google.com/privacy

WhatsApp Business

Client communication

Messages you send us

whatsapp.com/legal/privacy-policy

Calendly

Assessment booking

Name, email, appointment details

calendly.com/legal/privacy-notice

WordPress / Elementor

Website hosting and CMS

Form submissions, cookies

wordpress.org/about/privacy

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our standard retention periods are:

  • Enquiry and contact form data — 2 years from last contact, unless a client relationship is established
  • Client care records — 10 years from the end of the care relationship, in accordance with BC healthcare record-keeping requirements
  • Payment records — 7 years, as required by Canadian tax law
  • Website analytics data — 14 months (Google Analytics default retention)
  • Marketing data (newsletter subscribers) — until you unsubscribe

When information is no longer needed, it is securely deleted or anonymised.

9. Your Rights Under Canadian Privacy Law

Under PIPEDA and BC PIPA, you have the following rights regarding your personal information:

  • Right of access — you may request a copy of the personal information we hold about you
  • Right to correction — you may request that inaccurate or incomplete information be corrected
  • Right to withdraw consent — you may withdraw consent for non-essential uses of your information at any time (this will not affect any care services already agreed)
  • Right to know — you may ask us what personal information we hold, why we hold it, and who it has been shared with
  • Right to file a complaint — you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or with the BC Information and Privacy Commissioner at oipc.bc.ca

To exercise any of these rights, please contact our Privacy Officer using the details in Section 12. We will respond to all requests within 30 days.

10. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect against unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Secure HTTPS encryption on all website pages and forms
  • Access controls limiting personal information to authorised staff only
  • Regular review of third-party data processors to ensure compliance
  • Staff training on confidentiality obligations

 

While we take all reasonable steps to protect your information, no transmission over the internet can be guaranteed as completely secure. If you believe your information has been compromised, please contact us immediately.

11. Children's Privacy

Our services are intended for adults and their families. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information through our website, please contact us and we will promptly delete it.

12. How to Contact Us — Privacy Officer

For any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact our Privacy Officer:

Live Peace 24/7 Seniors Home Care Corp.

Privacy Officer

775 E 49th Avenue, Vancouver, BC V5W 0E3

Phone: 604-442-1746

Toll-free: 1-888-772-3728

Email: info@livepeaceseniors.ca

Website: livepeaceseniors.ca

We aim to respond to all privacy enquiries within 2 business days.

13. Changes to This Policy

We review and update this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify active clients by email.

We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

SPEAK TO US